Establishing a user-centered design process for human-machine interfaces: Threats to success

Authors Mario Winterer
Christian Salomon
Georg Buchgeher
Martin Zehethofer
Alexandra Derntl
Editors X. Franch
T. Männistö
S. Martínez-Fernández
Title Establishing a user-centered design process for human-machine interfaces: Threats to success
Booktitle Product-Focused Software Process Improvement - Proc. PROFES 2019
Type in proceedings
Publisher Springer
Series Lecture Notes in Computer Science
Volume 11915
ISBN 978-3-030-35332-2
DOI 0.1007/978-3-030-35333-9_6
Month November
Year 2019
Pages 89-102
SCCH ID# 19051
Abstract

While user-centered design (UCD) processes have widely been established in domains like end-user electronics and business-toconsumer products, such processes still lack widespread adaptation for the development of industrial human-machine interfaces (HMIs). Over a period of more than two years, we have worked as part of a development team at a company from the manufacturing domain in a pilot project to introduce a UCD process. During this period, we have - via participant observation - collected a set of observed practices and behaviors that violate well-known UCD principles. Furthermore, we derived some root causes of these violations. Our insights are that introducing a UCD processes cannot be performed isolated for a single development team but impacts the entire organization including management and requires trust as well as changes with regard to mindset, methods, technologies, and team organization.