A formal description of the ITIL change management process using abstract state machines

Authors Jan Kubovy
Felix Kossak
Verena Geist
Editors A. Hameurlain
A. M. Tjoa
R. Wagner
Title A formal description of the ITIL change management process using abstract state machines
Booktitle Proceedings of 23rd International Workshops on Database and Expert Systems Applications (DEXA 2012)
Type in proceedings
Publisher IEEE Computer Society
ISBN 978-0-7695-4801-2
Month September
Year 2012
Pages 65-69
SCCH ID# 1222
Abstract

We suggest formalising Information Technology Infrastructure Library (ITIL) [1] processes using the Business Process Model and Notation (BPMN) [2] and the Abstract State Machine (ASM) method. We describe the benefits of our approach as well as the necessary prerequisites. We argue that such a formalisation will lead to a clearer understanding of the process and a reduction of ambiguity.